Cancel any month
There is no minimum commitment on retainer engagements. The client may end the engagement at the end of any calendar month with written notice (email suffices). Work delivered up to that date is payable in full; no further fees accrue.
Refunds
- Setup fee: refundable within 14 calendar days of payment if the client is not satisfied with the work delivered.
- Monthly retainer: not refundable after work for that month has begun. Where fees were prepaid and the engagement ends mid-cycle, the unused portion is refunded pro rata.
- Refunds are processed within 30 days to the original payment method, less any payment-processor fees.
- Engagements through Upwork follow Upwork's escrow and dispute rules.
Revenue guarantee
Pro and Elite retainers carry a written guarantee: +25% (Pro) or +30% (Elite) more Klaviyo revenue within 60 to 120 days. If the target is not hit, the monthly fee drops to half price until it is. Lite carries no revenue guarantee. Details on pricing.
How to ask
Write to sales@emmpa.pro with the invoice number. Full terms are in the contract offer.